Refund and Returns Policy

At Elite Furnitures BD, we want our customers to have a smooth and satisfying shopping experience. If you are not fully satisfied with your purchase, our Refund & Return Policy will guide you.

1. Eligibility for Return

• Products can be returned within 3 days of delivery.
• To be eligible, the item must be unused, undamaged, and in original packaging.
• Customer must provide proof of purchase (invoice/receipt).

2. Non-Returnable Items

Certain products are not eligible for return, including:

• Customized or special-order furniture
• Items damaged due to customer misuse
• Clearance or discount sale items

3. Refund Policy

• If the returned product meets our conditions, a full refund (excluding delivery charges) will be processed.
• Refund will be issued through the original payment method (SSLCommerz, Bank Transfer, Mobile Banking, etc.).
• Refunds may take 7–10 business days depending on payment gateway/bank processing time.

4. Exchange Policy

• If you receive a damaged, defective, or wrong item, you are eligible for a free replacement.
• Exchange requests must be reported within 48 hours of delivery.

5. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
• For defective/wrong items, Elite Furnitures BD will bear the return shipping cost.

6. Order Cancellation

• Orders can be canceled before shipment for a full refund.
• Once shipped, cancellation will follow the return process.

7. Contact for Refund & Returns

If you need to initiate a return or refund, please contact us:

📍 Address: House 56, Road 3, Savar DOHS, Dhaka
📞 Phone / WhatsApp: +8801713211042
📧 Email: elitewatchers4710@gmail.com
🆔 TIN: 125981502344